How can I return an order?
What products can be returned?
Within 7 days of the order being processed and shipped.
Products must be in their original condition.
They must not be worn, washed, or have any traces of makeup on them.
They must be in their original packaging, with all labels and price tags intact.
What products cannot be returned?
Free items, discounted items, offers, and accessories.
Is there a fee for returning an order?
The return fee for a customer’s order to our warehouse is 30 riyals, and the replacement fee is 55 riyals, including shipping back to the customer.
The shipping cost is non-refundable.
In the event of an exchange or return, please visit the nearest SMSA center and deliver the shipment along with the shipping policy sent to the customer.
If you wish to exchange or return, submit a request via WhatsApp at +966531002636. Once the items you wish to exchange arrive, a code containing the amount will be sent to your email address, excluding the shipping fee. The customer can then create a new request using the code previously sent to them.
How long will it take to receive a refund?
After receiving the product and ensuring that all the conditions for returning the product mentioned above are met, you will be notified.
If your request is approved, the amount will be deposited into your account within 10 business days.
Exchange and Return Offer Period?
The original product will be exchanged or returned for free.
The lowest-priced item will be considered free.