How can I return an order?

What products can be returned?

Within 7 days of the order being processed and shipped.

Products must be in their original condition.

They must be unworn, unwashed, and free of any makeup.

They must be in their original packaging, with tags and a non-removable price tag attached.

What products cannot be returned?

Products you offer or promotional offers.

Is there a fee for returning an order?

The return fee for a customer’s order to our warehouse is 30 riyals, and the refund fee is 55 riyals, including multiple shipping costs.

The shipping cost is non-refundable.

In the event of an exchange or return, please visit the nearest SMSA center and submit the shipment with the shipping invoice.

If you are interested in an exchange or return, please request it via WhatsApp +966531002636. Once the parts you wish to modify arrive, we will contact you so that the parts will be sent to your email address without shipping fees. The customer can then create a new order using the code previously sent to them.

How long did it take to receive the required capacity?

After receiving the product and specifications, ensure that all the conditions for the product mentioned above are met. We will notify you.

If your request is approved, it can be deposited into your account within 10 business days.

Exchange and return during the suggestion period?

The original product will be exchanged or returned free of charge.

Amounts from the quantity are calculated free of charge.